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Frequently Asked Questions at Mount Royal Townhomes

In most situations we will make any needed repairs or updates, paint, clean, and clean or replace the carpet if needed.
Yes, we have 24-hour emergency maintenance that lives on-site.
Work orders can be submitted online through Resident Services, by calling the office during normal office hours, or by calling the emergency maintenance number.
Maintenance issues are handled in the order in which they are received with any emergency maintenance needs taking precedence.
You do not have to be present, you can give maintenance permission to enter your apartment.
You can contact the stand-by maintenance technician, via the stand-by emergency number, and a maintenance technician will unlock your apartment after your identification has been verified.
A reasonable number of paintings or pictures may be hung in the apartment using only small wire nails.
Garages, carports, swimming pool, recycling, off street parking, clubhouse, full-size washer and dryer, dishwasher, refrigerator, gas range, and third-floor cathedral ceilings.
Memorial Day Weekend to Labor Day Weekend from 10:00am to Sunset, 7 days a week.
Yes, open lot parking and garages/carports are available to rent.
There is a full-size washer and dryer in each apartment.
In select buildings, a maximum of two pets are allowed per apartment. A combination of cats and dogs are permitted. The weight of any individual dog or cat cannot exceed 75 lbs. The combined weight of any two animals cannot exceed 100 lbs. Pets must be spayed or neutered. Contact our office for breed restrictions.
There is a one-time, non-refundable pet fee where applicable and additional monthly pet rent per pet in the unit. Please see our Pet Policy on the Amenities page for additional information.
Yes, please contact the office for details.
Full-size washer and dryer, dishwasher, refrigerator, and gas range.
Yes, please contact the Leasing Office for details.
Any apartment that you choose can be furnished through this third-party. You can view our availability and select an apartment through our website.
Yes, our shortest lease term is 6 months.
Yes, we offer corporate housing through VIA by Edward Rose. Please contact your Leasing Office for more information.
No, we are not able to accept packages at this time.
There are no quiet hours. We charge a fee to rent our community building where applicable.
You are welcome to make an appointment, but we do accept walk-ins as well.
Management works on site and is available by phone and email.
By going to and selecting the desired apartment/move-in date/lease term.
Usually within 24 hours, however it can take up to 3 business days.
You will need to pay your Security Deposit, Administrative Fee and your pro-rated rent amount.
Our Leasing Consultants are happy to provide any information for first-time renters.
In addition to mailing a check or money order to the owners address at P.O. Box 4053, Kalamazoo, MI 49003, a resident may make all rent payments (a) online by either electronic bank ACH transfer, debit card or credit card (Visa, Mastercard, Discover or American Express); or (b) through owners designated Walk-in Payment System (WIPS) program.
Go to, select resident login from the options on the top right corner of the web page, select make payments, select pay now, add payment option if necessary and continue through prompted steps.
There are additional fees for Internet service, Dish Network and carports/garages.
Gas, water, sewer, and trash.
Go to and select start, stop or move service, or call Nipsco at 1-800-464-7726.
We only allow Bloom Broadband for Internet and cable, there is also an option to get Dish Network.
You are allowed to have guests at your apartment. We do ask that any guests please park in parking spots facing away from the building.
Yes, you would need to pay a new security deposit to the new community that you are moving into.
If you break your lease early, a 60-day notice is required, and the fee is 200% of your monthly rental rate.
Multiple shopping centers and grocery stores.
Portage Public School District
The nearest dog park is about 5 minutes from our community.
There are walking and bike trails less than 5 minutes from the property.
There are multiple shopping options that residents can choose to shop at.
The nearest coffee shop is Starbucks and is approximately 5 minutes away.
Take S. Westnedge Ave. to east on Gladys to Newport Rd. The office is located at Walnut Trail, further north on Newport Rd. toward W. Milham.
The nearest cross street is S. Westnedge Ave.

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